From our shelves to your door

Delivery and service pricing

• Orders below £10.00 cannot check out.
• £10.00–£19.99: £3.49 combined delivery and service fee.
• £20.00–£39.99: £2.99 combined delivery and service fee.
• £40.00 and over: delivery and service are free.

Timing and availability

Delivery is available 24/7, subject to rider coverage and capacity. We pause new checkouts whenever we cannot fulfil orders. You can still browse and request one email when delivery resumes.

The storefront shows delivery only when the address, shop operating window, stock and applicable product restrictions allow it. Any delivery time shown is an estimate, not a guaranteed deadline. We will use reasonable care and contact you about a material delay.

Receiving your order

• Provide a complete address and any essential access instructions, and keep the supplied contact channel available.
• Check the bag and put chilled or frozen products away promptly. Contact us immediately if something is missing, incorrect, damaged or unsafe.
• We do not ask a customer to create an account. The private link in the order email provides access to order status.

Age-restricted handover

Every order containing an age-restricted product requires approved photographic ID at handover. The receiving adult must be 18 or over and match the ID. Restricted goods are never left unattended, with a neighbour or in a safe place and are returned securely when the check fails.

Order accuracy and sealed bags

The controlled packing process records one photograph of the checked items in the open bag with their six-character order reference visible and another of the sealed bag showing the same reference. Customers, identity documents and payment information must not appear in these photographs.

The records are private and access-controlled. They support order investigations but do not remove statutory consumer rights or automatically prove successful delivery.

Failed delivery

If we cannot complete handover because the address is incorrect, the recipient is unavailable or a required age check fails, we record the outcome and return applicable goods safely. Any refund or permitted charge is handled under the terms and the information shown before payment.